Appsflyer Service Level Agreement (SLA)
The following sets forth AppsFlyer’s service level commitments.
Link Serving Server Uptime: Except for cases described below, AppsFlyer guarantees 99.9% link serving server uptime. Should AppsFlyer fail to deliver this for any given calendar month, Customer will be entitled to a service credit according to the below table:
| Monthly Uptime Percentage | Service Credit |
|---|---|
| <99.9% | 2% |
| <99% | 5% |
API & Reporting Servers Uptime: Except cases described below, AppsFlyer guarantees 99% API’s and reporting servers uptime. Should AppsFlyer fail to deliver this for any given calendar month, Customer will be entitled to a service credit according to the below table:
| Monthly Uptime Percentage | Service Credit |
|---|---|
| <99% | 2% |
| <98% | 5% |
The above service level commitments shall not apply to downtime resulting from scheduled maintenance and events beyond AppsFlyer’s reasonable control, such as any downtime: (a) caused by outages to any public Internet backbones, networks or servers; (b) caused by any failures of Customer’s Application, equipment, systems or local access services; or (c) strikes, riots, insurrection, fires, floods, explosions, war, governmental action, labor conditions, earthquakes or natural disasters
Service Credits are from the monthly value of the total Service Package price and shall be credited to your AppsFlyer account for the following billing period. In no event shall Service Credits exceed 10% of the monthly value during any given month or of the total Service Package fees. Furthermore, Service Credits shall not be granted in the event Customer has any outstanding payment due to AppsFlyer. Platform status is publicly accessed via status.appsflyer.com.
